Frequently Asked Questions

Everything you need to know about your Mikado Diamonds journey.

What kind of diamond quality can I expect?

At Mikado Diamonds, we specialize in ethically sourced, high-quality stones. Each diamond is hand-selected for its brilliance, clarity, and cut, ensuring every piece meets our rigorous luxury standards.

Do you offer international shipping?

Yes, we offer secure, insured international shipping to most countries worldwide. Delivery times vary by location, typically ranging from 5 to 12 business days.

How do I determine my correct ring size?

We provide a comprehensive digital Ring Size Guide on our website. Alternatively, you can request a physical ring sizer to be mailed to your home to ensure a perfect fit before placing your order.

What is your return and exchange policy?

We offer a 30-day hassle-free return policy for all standard collection items. Pieces must be in their original, unworn condition with all certification tags attached. Custom-designed jewelry is final sale.

Are your diamonds certified?

Absolutely. All our center stones over 0.5 carats come with a grading report from reputable laboratories such as the GIA or IGI, providing you with full transparency and peace of mind.

Can I customize an existing design?

Yes, we love bringing your vision to life. Most of our settings can be customized with different metal types, stone shapes, or personalized engravings. Contact our concierge team to start your custom project.